Terms and Conditions

Phillip Moje
Amsterdam, The Netherlands
KVK: 87279177 | BIG: 19932809404
E: phillip.manaacademy@gmail.com
T: +31 6 15 61 20 91

Last updated: May 2026

Part I — General Terms & Conditions

Article 1 — Definitions

Phillip Moje Performance & Rehab: the sole proprietorship of Phillip Moje, registered with the Dutch Chamber of Commerce (KvK) under number 87279177, offering physiotherapy, performance coaching, personal training, online programming and workshops.
Client: any natural person or legal entity that enters into an agreement with Phillip Moje Performance & Rehab or makes use of its services.
Agreement: any oral or written agreement between Phillip Moje Performance & Rehab and the Client for the provision of services.
Session: a single scheduled appointment for physiotherapy, personal training or performance coaching.

Article 2 — Applicability

2.1 These terms and conditions apply to all offers, quotations, agreements and services provided by Phillip Moje Performance & Rehab, unless explicitly agreed otherwise in writing.

2.2 By booking a service, signing an agreement or making a payment, the Client confirms acceptance of these terms and conditions.

2.3 Phillip Moje Performance & Rehab reserves the right to amend these terms and conditions at any time. The most recent version is published on the website. Clients will be informed of material changes.

Article 3 — Services & Rates

3.1 Phillip Moje Performance & Rehab offers the following services:

Service: Physiotherapy

Duration: 60 minutes

Rate: €95 per session

VAT: VAT-exempt (Wet BIG)

Service: Personal Training

Duration: 60 minutes

Rate: €100 per session

VAT: Incl. 21% BTW

Service: Performance Coaching

Duration: 90 minutes

Rate: €150 per session

VAT: Incl. 21% BTW

Service: Online Programming

Duration: Monthly

Rate: €250 per session

VAT: Incl. 21% BTW

Service: Workshops (B2B)

Duration: TBD

Rate: TBD

VAT: Incl. 21% BTW

3.2 Physiotherapy treatments are VAT-exempt pursuant to Article 11(1)(g) of the Dutch Value Added Tax Act 1968 (Wet OB 1968), as Phillip Moje is a BIG-registered physiotherapist (BIG number: 19932809404) providing healthcare within the scope of his professional competence.

3.3 All other services are subject to 21% Dutch VAT (BTW). Prices communicated to consumers include VAT. Prices communicated to business clients (B2B) are exclusive of VAT unless stated otherwise.

3.4 Rates may be adjusted annually. Existing clients will be notified at least 30 days in advance of any rate change.

Article 4 — Payment

4.1 Invoices are to be paid within 14 calendar days of the invoice date, unless otherwise agreed in writing.

4.2 In the event of late payment, the Client will receive a written reminder. If payment is not received within 7 days of the reminder, statutory commercial interest (wettelijke handelsrente) is due from the invoice date, along with reasonable extrajudicial collection costs pursuant to the Dutch Debt Collection Costs Act (Wet incassokosten).

4.3 For workshop bookings, a 50% deposit is required at time of booking. The remaining balance is invoiced after delivery of the workshop.

4.4 Online programming subscriptions are invoiced monthly in advance.

4.5 Block session packages (e.g., 5 or 10 sessions) are invoiced in full upon purchase. Sessions within a block must be used within 6 months of the purchase date. Unused sessions after this period are forfeited without entitlement to a refund.

Article 5 — Cancellation & Rescheduling

5.1 The Client must cancel or reschedule a session at least 24 hours before the scheduled start time. Cancellation must be communicated via email or WhatsApp.

5.2 Sessions cancelled less than 24 hours in advance will be charged in full. The session will be deducted from any active block package.

5.3 In the event of illness or demonstrable force majeure on the part of the Client, Phillip Moje Performance & Rehab may, at its discretion, waive the cancellation fee. This discretion will be applied reasonably and in good faith.

5.4 Phillip Moje Performance & Rehab reserves the right to cancel or reschedule a session in cases of illness, unforeseen circumstances or force majeure. In such cases, no costs will be charged to the Client and an alternative appointment will be offered.

Workshop cancellation by the Client:

5.5 Cancellation up to 14 days before the workshop date: 50% of the agreed fee is due.

5.6 Cancellation within 14 days of the workshop date: 100% of the agreed fee is due.

5.7 Phillip Moje Performance & Rehab reserves the right to cancel an open-enrolment workshop due to insufficient registrations. Registered participants will be notified at least 7 days in advance and receive a full refund.

Article 6 — Health, Safety & Client Responsibility

6.1 The Client is responsible for providing Phillip Moje Performance & Rehab with accurate and complete information regarding relevant medical conditions, injuries, medications, allergies and contraindications before the commencement of services.

6.2 The Client participates in all physical training, coaching and physiotherapy sessions at their own risk, unless damage results from demonstrable negligence or intentional misconduct on the part of Phillip Moje Performance & Rehab.

6.3 Phillip Moje Performance & Rehab reserves the right to refuse or modify a session if, in the professional judgement of Phillip Moje, participation poses an unacceptable risk to the health or safety of the Client or others.

6.4 For physiotherapy, all services are provided in accordance with the professional and ethical standards of the KNGF (Koninklijk Nederlands Genootschap voor Fysiotherapie) and applicable Dutch healthcare legislation, including the WGBO (Wet op de geneeskundige behandelingsovereenkomst).

Article 7 — Liability

7.1 Phillip Moje Performance & Rehab holds professional liability insurance (beroepsaansprakelijkheidsverzekering) and general liability insurance (bedrijfsaansprakelijkheidsverzekering).

7.2 Liability for direct damage is limited to the amount covered by the professional liability insurance, and in any case shall not exceed the total fees paid by the Client for the service giving rise to the claim in the three months preceding the incident.

7.3 Phillip Moje Performance & Rehab is not liable for:

Indirect damages, consequential losses, loss of income or immaterial damages
Damages resulting from inaccurate or incomplete information provided by the Client
Damages resulting from the Client's failure to follow professional advice or instructions

7.4 These limitations of liability do not apply in cases of intentional misconduct (opzet) or gross negligence (bewuste roekeloosheid) by Phillip Moje.

Article 8 — Online Programming — Specific Terms

8.1 Online programming is offered as a monthly subscription. A minimum commitment of 3 consecutive months applies.

8.2 After the minimum period, the subscription continues on a monthly basis. Cancellation requires 30 days' written notice before the next billing date.

8.3 Weekly WhatsApp check-ins are available on agreed days and within agreed hours (Monday to Friday). Phillip Moje Performance & Rehab aims to respond within 24 hours on working days. The check-in service does not constitute emergency or on-demand support.

8.4 Training programmes are tailored to the individual Client and are protected as intellectual property. The Client may not redistribute, resell, publish or share programmes — in whole or in part — with third parties without prior written consent.

8.5 The Client is responsible for having appropriate facilities and equipment to perform the prescribed programme. Phillip Moje Performance & Rehab is not liable for injuries resulting from improper execution of exercises outside of supervised sessions.

Article 9 — Intellectual Property

9.1 All content produced by Phillip Moje Performance & Rehab — including but not limited to training programmes, workshop materials, website content, videos and journal articles — remains the intellectual property of Phillip Moje.

9.2 The Client receives a personal, non-transferable licence to use materials provided to them solely for personal use within the scope of the agreed services.

Article 10 — Complaints Procedure (Wkkgz)

10.1 Phillip Moje Performance & Rehab takes all complaints seriously. Complaints must be submitted in writing to phillip.manaacademy@gmail.com. A substantive response will be provided within 6 weeks of receipt, with the possibility of a 4-week extension where necessary, in accordance with the Wet kwaliteit, klachten en geschillen zorg (Wkkgz).

10.2 As a BIG-registered physiotherapist and healthcare provider, Phillip Moje is affiliated with the Klachtenregeling en Geschillencommissie Fysiotherapie via the KNGF, as required under the Wkkgz. Clients have the right to access a klachtenfunctionaris free of charge.

10.3 If a complaint cannot be resolved satisfactorily through internal procedures, the Client may submit the matter to the Geschillencommissie Fysiotherapie, which can make a binding ruling and award compensation of up to €25,000. Details are available at www.kngf.nl.

10.4 For services outside the scope of physiotherapy (personal training, performance coaching, workshops), complaints may be submitted in writing to phillip.manaacademy@gmail.com. Phillip Moje Performance & Rehab will respond within 14 days.

Article 11 — Governing Law & Jurisdiction

11.1 All agreements and disputes are governed by Dutch law.

11.2 Disputes that cannot be resolved through the complaints procedure will be submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

Part II — Privacy Policy (AVG/GDPR)

Article 12 — Identity of the Controller

The data controller responsible for the processing of your personal data is:

Phillip Moje — Phillip Moje Performance & Rehab
Amsterdam, The Netherlands
KVK: 87279177 | BIG: 19932809404
E: phillip.manaacademy@gmail.com
T: +31 6 15 61 20 91
Website: www.phillipmojeperformance.nl

No Data Protection Officer (FG) has been appointed, as this is not mandatory for a sole proprietorship of this size. Phillip Moje is the primary contact for all data protection matters.

Article 13 — What Personal Data We Collect

We collect and process only the data necessary to provide our services.

Standard personal data:

Name, email address, phone number
Date of birth (where relevant to programme design)
Invoice and payment details

Health data (physiotherapy clients only) — special category data under the AVG:

Medical history, diagnosis, treatment records and progress notes
Relevant medication, allergies and contraindications
Referral information from other healthcare providers (where applicable)

Communication data:

Messages via WhatsApp, email or the website contact form
Programme feedback and check-in communications

Website data:

Functional cookies necessary for website operation
Contact form submissions

We do not collect special category health data for personal training, performance coaching or workshop participants unless voluntarily provided for safety purposes.

Article 14 — Purposes & Legal Bases for Processing

Purpose: Providing physiotherapy treatment
Data: Health data, contact data
Legal Basis: Explicit consent (Art. 9(2)(a) AVG) + medical treatment (Art. 9(2)(h) AVG)

Purpose: Providing training & coaching services
Data: Contact data
Legal Basis: Execution of contract (Art. 6(1)(b) AVG)

Purpose: Financial administration & invoicing
Data: Contact data, payment data
Legal Basis: Legal obligation (Art. 6(1)(c) AVG)

Purpose: Maintaining client records (WGBO)
Data: Health data
Legal Basis: Legal obligation (Art. 6(1)(c) AVG)

Purpose: Communication regarding services
Data: Contact data
Legal Basis: Execution of contract (Art. 6(1)(b) AVG)

Purpose: Sending updates or newsletters
Data: Contact data
Legal Basis: Explicit consent (Art. 6(1)(a) AVG) — withdrawable at any time

We do not use your personal data for automated decision-making or profiling.

Article 15 — Retention Periods

Physiotherapy records: 15 years from the date of last treatment, pursuant to the WGBO. At the client's written request, records may be destroyed earlier unless retention is required by law.
Financial and invoice records: 7 years, as required by the Dutch Tax Authority (Belastingdienst).
Communication data: Retained for the duration of the client relationship plus 1 year.
Consent records: Retained for the duration of the service plus 1 year.

After the applicable retention period, data is securely deleted or anonymised.

Article 16 — Sharing of Personal Data

Your personal data will not be sold to or shared with third parties for commercial purposes. Data may be shared with the following parties only where strictly necessary:

Accountant/bookkeeper — financial data only, bound by professional confidentiality
Software and service providers used in delivering services (e.g. Google Workspace, invoicing software) — all operating within AVG/GDPR-compliant frameworks
Other healthcare providers involved in your treatment — only with your explicit prior consent
Geschillencommissie Fysiotherapie — only where required for the handling of a formal complaint or dispute
Belastingdienst or other competent authorities — only where legally required

No personal data is transferred outside the European Economic Area (EEA) without adequate safeguards in place.

Article 17 — Your Rights

Under the AVG, you have the following rights:

Right of access (inzage): Request an overview of the personal data we hold about you
Right to rectification (correctie): Request correction of inaccurate or incomplete data
Right to erasure (vergetelheid): Request deletion of your data, where no legal retention obligation applies
Right to restriction of processing: Request that we limit the use of your data in certain circumstances
Right to data portability: Receive your data in a machine-readable format
Right to object: Object to the processing of your data
Right to withdraw consent: Withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, submit a written request to phillip.manaacademy@gmail.com. We will respond within 30 days. We may request proof of identity before processing your request.

Article 18 — Cookies

This website uses only functional cookies necessary for the proper operation of the website. No tracking cookies, advertising cookies or third-party analytics cookies are placed without your prior consent. If additional cookies are used in the future, this policy will be updated and your consent will be requested.

Article 19 — Data Security

Phillip Moje Performance & Rehab takes appropriate technical and organisational measures to protect your personal data against loss, unauthorised access or disclosure, including:

Password-protected and encrypted systems for storing client records
Secure email communication
Restricted access to personal data (Phillip Moje only, unless otherwise stated)

In the event of a data breach that poses a risk to your rights and freedoms, Phillip Moje Performance & Rehab will notify the Autoriteit Persoonsgegevens within 72 hours and inform affected individuals without undue delay, as required under the AVG.

Article 20 — Complaints & Supervisory Authority

For questions or concerns about how your personal data is processed, contact:
phillip.manaacademy@gmail.com | +31 6 15 61 20 91

If you believe your rights under the AVG have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
www.autoriteitpersoonsgegevens.nl | 0900 – 2001 201

Part III — Disclaimer

The content on this website — including journal articles, programme descriptions and educational material — is provided for informational purposes only. It does not constitute medical advice, diagnosis or treatment. Always consult a qualified healthcare professional before starting a new training or rehabilitation programme, particularly if you have an existing medical condition or injury.

Phillip Moje Performance & Rehab makes every effort to ensure the accuracy and completeness of website content but cannot guarantee it is current or error-free at all times. No rights may be derived from information published on this website.

External links on this website are provided for reference only. Phillip Moje Performance & Rehab is not responsible for the content of third-party websites.

This document is written in English. Dutch law applies. In the event of any dispute regarding interpretation, the Dutch legal framework shall prevail.